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Vendor Resource Center
Welcome to the 鶹Accounts Payable Vendor Resource Center. We are excited about doing business with your company. Here you will find vital supplier information.
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iSupplier
- New Vendor iSupplier Registration Quick Reference Card
- Existing Vendor Quick Reference Card - Profile Management
- How to enter an invoice in the iSupplier Portal.
- How to enter a credit memo in the iSupplier Portal.
- How to reset iSupplier password.
- Setting up MultiFactor Authentication
- How to check purchase orders, invoices, and payments.
Troubleshooting in the iSupplier:
Invoice Creation:
Contact APCustomerCare@dallasisd.org
Vendor Maintenance and Setup:
Contact suppliers@dallasisd.org- Account updates: banking info, mailing info, tax settings...
- Account access, , and setup
- Purchase orders
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Submitting Invoices
鶹offers several methods to submit an invoice to the Accounts Payable team. Payments can only be processed using an invoice.
Submission Methods:
- iSupplier Portal: Supplier Entry (Preferred Method)
- Email: acctpayable@dallasisd.org (PDF format)
- Paper USPS Mail: 9400 N. Central Expressway Box 27 Dallas, TX 75231
- XML Import
Document Requirements:
- Purchase order number (Extremely Important)
- A unique invoice/credit memo number
- The word "Invoice" or "Credit Memo"
- Invoice date
- Vendor/service provider's name
- Remittance address
- Itemized list of goods/services rendered
- Cost or credit amount of each item
- Total cost or total credited amount due
iSupplier Invoice Entry:
Please use one of the submission methods to submit your invoices to the 鶹Accounts Payable department. If the invoice is submitted using the iSupplier Portal, we do not need a paper or email copy of the invoice.
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Payment Inquiry
Payment status of an invoice can be inquired through the following methods.- Via
- Invoice Inquiry
- Payment Inquiry
- Via email to APCustomerCare@dallasisd.org
- Include at least one of the following in the email.
- Purchase order number
- Invoice number
- Payment number
- Include at least one of the following in the email.
- Via
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FAQ
Q: How do I know if 鶹Accounts Payable received my invoice?
A: If we have received your invoice, you will be able to see the invoice when you search in the iSupplier portal.
- iSupplier: Available immediately.
- XML upload: Available immediately
- Email Submission: 3-10 business days (Observe holidays and school breaks)
- Paper Submission: 3-10 business days (Observe holidays and school breaks)
Q: I don't have a purchase order number. What do I do?
A: Invoices that do not include the purchase order number will not be processed. If you don't have one, complete one or all of the following.
- Search in the iSupplier portal to see if a purchase order has been issued for this order.
- If you know that it hasn't been issued, you should reach out to the 鶹staff member who requested the order.
- If something is amiss and you have a number, call/email the Procurement buyer or the main Procurement phone number for assistance: 972-925-4100.
Q: Why haven't I received payment for an invoice?
A: If a payment has not been received, one or more of the following has occurred.
- The 鶹Accounts Payable team has not received the invoice because it was not sent using one of the submission methods.
- The invoice did not contain a purchase order number.
- The invoice number is a duplicate.
- The receiver has not been completed.
- There is a payment hold on the invoice for extenuating circumstances.
- Wells Fargo credit card payment method: make sure to follow the instructions in the Wells Fargo email.
Email APCustomerCare@dallasisd.org for status update.
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Dallas Independent School District
9400 N. Central Expressway Box 27Dallas TX 75231Phone: (972) 925-3362 [Call Center]You may also contact: apcustomercare@dallasisd.org