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• New Vendor iSupplier Registration Quick Reference Card
• Existing Vendor Quick Reference Card - Profile Management
• How to enter an invoice in the iSupplier Portal.
• How to enter a credit memo in the iSupplier Portal.
• How to reset iSupplier password.
• Setting up MultiFactor Authentication
• How to check purchase orders, invoices, and payments.

Troubleshooting in the iSupplier:

Invoice Creation:
Contact APCustomerCare@dallasisd.org

Vendor Maintenance and Setup:
Contact suppliers@dallasisd.org

• Account updates: banking info, mailing info, tax settings... 
• Account access, , and setup
• Purchase orders

�鶹��offers several methods to submit an invoice to the Accounts Payable team. Payments can only be processed using an invoice.

Submission Methods:

• iSupplier Portal: Supplier Entry (Preferred Method)
• Email: acctpayable@dallasisd.org (PDF format)
• Paper USPS Mail: 9400 N. Central Expressway Box 27 Dallas, TX 75231
• XML Import

Document Requirements:

• Purchase order number (Extremely Important)
• A unique invoice/credit memo number
• The word "Invoice" or "Credit Memo" 
• Invoice date
• Vendor/service provider's name
• Remittance address
• Itemized list of goods/services rendered
• Cost or credit amount of each item
• Total cost or total credited amount due

iSupplier Invoice Entry:

Please use one of the submission methods to submit your invoices to the �鶹��Accounts Payable department. If the invoice is submitted using the iSupplier Portal, we do not need a paper or email copy of the invoice.

Invoice Example

• Via
  • Invoice Inquiry
  • Payment Inquiry
• Via email to APCustomerCare@dallasisd.org
  • Include at least one of the following in the email.
    • Purchase order number
    • Invoice number
    • Payment number

Q: How do I know if �鶹��Accounts Payable received my invoice?

A: If we have received your invoice, you will be able to see the invoice when you search in the iSupplier portal.

• iSupplier: Available immediately.
• XML upload: Available immediately
• Email Submission: 3-10 business days (Observe holidays and school breaks)
• Paper Submission: 3-10 business days (Observe holidays and school breaks)

Q: I don't have a purchase order number. What do I do?

A: Invoices that do not include the purchase order number will not be processed. If you don't have one, complete one or all of the following. 

• Search in the iSupplier portal to see if a purchase order has been issued for this order.
• If you know that it hasn't been issued, you should reach out to the �鶹��staff member who requested the order.
• If something is amiss and you have a number, call/email the Procurement buyer or the main Procurement phone number for assistance: 972-925-4100.

Q: Why haven't I received payment for an invoice?

A: If a payment has not been received, one or more of the following has occurred.

• The �鶹��Accounts Payable team has not received the invoice because it was not sent using one of the submission methods.
• The invoice did not contain a purchase order number.
• The invoice number is a duplicate.
• The receiver has not been completed. 
• There is a payment hold on the invoice for extenuating circumstances.
• Wells Fargo credit card payment method: make sure to follow the instructions in the Wells Fargo email.

Email APCustomerCare@dallasisd.org for status update.