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ServiceNow
The 鶹Educational Technology Department strives to provide teachers, staff, and students with fast, friendly, flexible, and focused support and services. 鶹uses ServiceNow, a ticketing system used to track ET service requests, events, incidents, and alerts that might require additional action from ET.
ServiceNow allows users to:
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- Report issues to the Help Desk
- Order ET services or items from the catalog
- Search the knowledge base for helpful articles
- Look up the status of your open tickets
- Speak to the Help Desk via chat
Click one of the links below to order something, access the knowledge base, or report an issue.
The Application Training and Support team provides training for new ServiceNow portal users. Training can be scheduled through Cornerstone.
Enter ‘ServiceNow’ in the search box and choose the 2024-2025 ServiceNow Portal User (ATS) training to view course details and request a seat in an upcoming session.
Click here to access the for additional course offerings.
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ServiceNow Resources
ServiceNow Resources
Additional ServiceNow resources are available under Teachers and Staff on the Educational Technology Forms and Resources page.
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鶹Tech Support Centers
鶹Tech Support Centers
Support Center Hours: M - F, 08:00 AM - 04:30 PM
Central Tech Support Center
Linus D. Wright 鶹Administration Building
9400 North Central Expressway
Dallas, TX 75231Career North Tech Support Center
10115 Midway Dr
Dallas, TX 75229Career South Tech Support Center
Closed until October 31, 2024
Charmaine and Robert Price Career Institute South
4949 Village Fair
Dallas, TX 75244Madison Tech Support Center
3000 Martin Luther King Jr. Blvd
Dallas, TX 75215
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Help Desk
Phone (972) 925-5630
Monday – Thursday
7 a.m. – 6 p.m.Friday
7 a.m. – 5 p.m.